Recently my co-workers and I had breakfast at a local restaurant. For the majority of our nearly two hours there, ours was the only table occupied. Upon ordering our meals, several of us modified our orders. When our food came out an hour or so later, there were a few mistakes.
“Well, it was only a matter of time,” our waitress said a few times as she sorted everything out.
My question is, was it?
Being a server is a difficult job. However, there are many people out there who are excellent waiters and waitresses. The same goes for all difficult professions; there are those who are good, and there are those who aren’t. And while everyone is bound to make mistakes, it’s those who expect that they will make errors, or who justify their errors, who will make more of them. Guaranteed. The old expression, “If you think you can, you’re right, and if you think you can’t, you’re right,” says it perfectly.
While some people are self-motivators and will ensure they do good work no matter what, many people get their guidance and motivation from the top – whether it’s directly or via middle management.
Therefore, it is incumbent upon each and every business owner to set the tone for his or her business. If you expect your employees to do well, they will; if you expect them to do poorly, they will. Those who motivate themselves and do well in any environment will seek employment elsewhere if their standards are higher than management’s.
What tone have you set for your business? Is it working for you?
Melissa Biernacinski serves as Director of Media Relations for Imagine Communications. Email Melissa at firstname.lastname@example.org.