customer service Archives » Imagine Communications

Tone is Body Language

October 18, 2021

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Account Managment, Bobby Long, Lessons Learned

account management, Blog, Bobby Long, Body Language, client services, customer service, Lessons Learned, phones, sales, Sports, Tone

I used to talk on the phone A LOT! Like a lot, a lot. It was my job. I used to work in sports, and it was my responsibility to sell tickets. From giant 1,200-person group outings to season tickets to suites to single tickets. I sold everything. At one point in my career, I…

Five ways owners of small business can stay motivated

April 30, 2021

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Alex Raffi, Business Tips & Lessons, customer service

Blog, business advice, customer service, motivation, tips

Over the last 20-plus years running a small business with my business partner, I’ve learned how difficult it is to stay motivated at times. Aside from meeting payroll and keeping the business viable, there are things there that keep you motivated and encouraged. Here are 5 simple ideas on how to possibly spark some motivation…

Keeping your company customer-centric

March 5, 2019

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Business Tips & Lessons, Client Relations, Meagan McCall

Blog, Business, Business Tips & Lessons, Business tips and lessons, Client relations, customer service, Customer-centric, Know your customer, Meagan McCall

Between determining allocation for new projects and looking at future investments, sometimes the focus of your company can turn away from the customer. It’s something that easily happens when business owners are trying to keep the doors open, and it can even sneak up on you when you think everything is just fine. The point…

Living your brand

August 28, 2017

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Branding, Nadia Zerka

big-box stores, Blog, branding, customer service, living your brand, luxury brands, Nadia Zerka, Robin Sparkles, shopping

Let’s go to the mall! I want to share an experience I had while shopping. You walk in one store and they ignore you. You’re left to your own devices as you try to navigate the different product offerings and decide what, if anything, is best for you. Meanwhile the staff continues their conversations amongst…

Thinking small, even if you’re not

January 11, 2017

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Client Relations, customer service, Nadia Zerka, Small Business

Blog, Client relations, customer service, Flint, Hot Cups LLC, Nadia Zerka, Nordstrom, small business, Swartz Creek Computers, thinking small, Zappos

I was recently in the market for a laptop. I know enough about computers to know that I didn’t need anything flashy or huge. I just wanted something that would give me more functionality than my iPad when I’m traveling or working remotely. Oh, and I wanted to spend, like, $5 on it. I started…

Tone is Body Language

Five ways owners of small business can stay motivated

Keeping your company customer-centric

Living your brand

Thinking small, even if you’re not

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