Happy Nevada Day!

Happy (official) Nevada Day! Those of us who grew up here (and there are many) appreciate Nevada Day not only for what it truly represents (the anniversary of our statehood), but for its annual cause for kids to get the day off of school on Halloween. (Out-of-staters never understood why we got the day off…
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Book offers insight as to why businesses succeed, fail

I’m currently reading the book “Broken Windows, Broken Business” – a business book based on the Broken Windows theory, which argues that that major crime in urban areas can be curbed by quickly fixing minor problems such as broken windows. In short, the book relates the theory to business and says that “broken windows” of…
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Brand investment and protection from distractions (Squirrel!)

The month of October is especially exciting for me. There are a couple of reasons: 1) As a Las Vegan I love fall. It allows me to resurface from my rock, which shades me from our scorching hot summer weather, and 2) this month is an annual reminder of why people with my personality type…
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It’s the experience that counts

Recently I took a trip to Disneyland with my boyfriend, Adam, and his 12-year-old daughter, Niki. At what seemed like every shop we stopped in during our amusement park visit, Niki would ask for two quarters and a penny. You may ask yourself, why the 51 cents? (We all know spare change doesn’t even allow…
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“We’ll Figure it Out”

My business partner Alex Raffi has a favorite saying: “We’ll figure it out.” He says this when we’re in the middle of a particularly sticky situation; some graphic design challenge or technical compatibility issue that isn’t in the manual. (Confession: We don’t even own a manual.) We’re on a tight deadline, the client is counting…
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Customer service philosophies from the cartoon world

As an adult, I can honestly say, I’ve learned a lot from cartoons. Bugs Bunny’s instant black hole and Wyle E. Coyote’s antics aside, the business of cartoons impressed many customer service techniques on me while I worked for a large cartoon retail store during college. And many of those ideals still crop up on…
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Contestant implements marketing techniques to come out on top

Currently I’m watching “The Great Food Truck Race,” a reality show that pits gourmet food trucks against one another as they travel from city to city. Each week, the team with the lowest profits is sent home. Nom Nom Truck caught my attention after winning the first two weeks with profits nearly double those of…
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How a restaurant could have turned a catastrophe into an opportunity

A couple of weeks ago my colleague, Megan Lane, wrote about businesses that have problems dealing with marketing campaigns that are “too successful.” This week, my wife and I experienced that situation first-hand. One of our favorite local Chinese restaurant chains offered a “2 Entrees for $10” special in honor of its 10th anniversary. When…
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