Keep it moving

When you think of a conversation, you may think like I do — two people speaking to each other in a back-and-forth fashion. In World War II, loved ones sent letters to soldiers in combat and waited for their replies for months. Although it was the written word, it was still a forward-moving conversation. Even…

Well Played, Anheuser-Busch. Well played.

I tried not to watch too many trailers of “Star Wars: The Force Awakens” before it came out. Same with “Rogue One: A Star Wars Story.” I would rather be surprised. I’m the same way with Super Bowl commercials. Half the fun is getting the reactions of the room you’re in when the commercials come…

Be Kinder Than Necessary

When I worked retail in college, customer service was a big deal. At the time, stores like Nordstrom and The Disney Store made customer service cool and novel – something that should be simple and genuine. Lately, I was reminded it’s truly the little things that make customers smile and happy with a company. On…
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